RETURN POLICY

Shipping & Delivery

Orders will be processed, packaged, and shipped within 1-3 business days of the purchase.

Orders generally take 3-7 business days to be delivered once they are shipped out domestically within the United States.

    Please note: This does not include processing and handling time. Orders do not ship out immediately. Processing and handling can take 1-3 days before we ship. Items shipped outside of the US can take anywhere from 2-4 weeks to deliver.

     

     Returns & Replacements

    Returns are accepted; however, the customer must incur the shipping charges to and from.You must contact us via e-mail (unknownterrains@gmail.com) within 5 business days of receiving the item.

    Once we give instructions regarding the return, the returned item must be shipped within 14 business days of delivery in order to get a full refund/replacement. 

      Refunds

      Refunds are allowed if the order has not yet shipped. If the order is shipped, we can issue a refund only when the package is returned back to us in the same condition as it was sent. We can only issue refunds within 30 days of the purchase. After 30 days from the purchase, we can only issue store credit.  In all other cases, we can issue store credit. 

        Ordering

        Items ordered and cleared for payment will be packaged within 1-3 business days. In the event that we are out of stock on an item that you ordered, we will contact you and let you know what options you have. Options include selecting a different size, color, or design for the equal amount of the purchased item, or we can issue store credit to your account for the amount of the purchased item.